### Contributors

Billy Sweetman  
Head of Design

## What's inside

### Customer goals and themes matrix
Understand the design problem structure by positioning user data on the intersections of goals or themes.

### Customer journey map and user flow components
The important pieces you need to just get started. As Dieter Rams likes to say, "Less, but better."

### Define your app map and key actions for users
Create app flow maps to define key screens, actions, and data input needs before you waste time building the wrong UI.

## Learn how to get started

Create User Flow Diagrams From Customer Journey Maps - UX Design Process [FigJam Template] - YouTube  
[Create User Flow Diagrams From Customer Journey Maps - UX Design Process [FigJam Template]](https://www.youtube.com/watch?v=pcCUP23X9g8)

#### Download now

## More downloads

[**UX Audit Report Template**](/content/download/ux-audit-report-template/index.html)  
[Free Download](/content/download/ux-audit-report-template/index.html)

[**Design System Checklist for Figma**](/content/download/design-system-checklist-for-figma/index.html)  
[Free Download](/content/download/design-system-checklist-for-figma/index.html)