Contributors
Billy Sweetman
Head of Design
What's inside
Customer goals and themes matrix
Understand the design problem structure by positioning user data on the intersections of goals or themes.
Customer journey map and user flow components
The important pieces you need to just get started. As Dieter Rams likes to say, "Less, but better."
Define your app map and key actions for users
Create app flow maps to define key screens, actions, and data input needs before you waste time building the wrong UI.
Learn how to get started
Create User Flow Diagrams From Customer Journey Maps - UX Design Process [FigJam Template] - YouTube
Create User Flow Diagrams From Customer Journey Maps - UX Design Process [FigJam Template]